Top leaders model the integrity, intellectual
curiosity, work ethic, and emotional intelligence they
expect of others.
But that's not enough. Leadership is more than
being a leader. Leaders must build, nurture, and,
when necessary, amend the cultures of their
organizations.
This is especially important when it comes to
newsrooms and ethics. Through my Poynter teaching, I
have met managers who rightfully pride themselves on
their honesty and their ethical decision-making skills.
They know what they stand for and what experience has
taught them. If ethical decision-making is a battlefield
of ideas, values, and alternatives, they see themselves
as the commanding officer — issuing the orders.
But
that approach has limitations. Yes, the leader should
model courage and wisdom. But when it comes to ethical
decision-making, the leader must equip his or her
whole army with powerful ammunition. The
leader can't always be on duty. Team members shouldn't
ground their reasoning in simply "what the boss would
want." They must have a shared sense of values and how
they are lived in the organization. They should be able
to come up with their own good decisions based on those
values.
That's what building a culture is all about and why
it is a leader's duty. It is why New York Times
publisher Arthur O. Sulzberger was wise to tell
editors at the ASNE convention to assume they have a
Jayson Blair or Jack Kelley in their organizations.
Rogue reporters can and do work for outstanding
journalists and journalism organizations.
When scandals erupted at their papers, it wasn't
because NYT editor Howell Raines or USA
Today's Karen Jurgensen were unethical journalists.
Faced with tough ethical challenges during their
careers, they no doubt made countless good calls. But
that's not enough. Internal studies of their
organizations pointed up cultural deficiencies that
enabled dishonest reporters to deceive their papers and
the public for far too long.
Culture is built on values and the systems and
behaviors that preserve and perpetuate it.
Here are 10 tips for leaders who want to build
and sustain newsroom cultures that value and practice
quality ethical decision-making:
- Make ethical discussion and
decision-making a routine part of news
meetings; anticipate the ethical challenges
that stories may present. At the same time, value the
concept of "prosecuting the copy"; expect editors to
question facts, ask for verification, and minimize the
use of unnamed sources.
- Recognize the difference between those who
ask good questions about ethical challenges or
concerns and "story killers." Help people
understand the difference between critical thinking
skills and simply criticizing. Listen to people who
dare to bring bad news to their leaders.
- Help people identify and use language that
encourages "green light" thinking. "How can
we tell this challenging story, taking into
consideration our ethical concerns?" "What are some
good alternatives we could consider?" Language is part
of the culture. What words define ethical
decision-making in yours?
- Recognize that strong vocal personalities
can intimidate others, and may chill valuable
contrarian views. Support and encourage
employees to speak up, even if they are
introverted, new to the team, or feel they lack
the standing. Be wary of the perception or reality
that "star performers" in your organization are held
to different standards than others.
- Develop and use written ethics guidelines,
but encourage people to use them as part of deeper
discussion and decision-making, not as a
rulebook. Consistency is not always a virtue.
"What we did last time" may not be the best decision
for a situation with different dimensions.
- Always be available to help your team make
tough calls, but resist the temptation to do it all
yourself. The best leaders build teams that
can make sound decisions on their own.
- Bring other voices - from other news
sections, to interns, to the maintenance crew into
ethical decision-making. The newsroom
benefits from other perspectives and the invited
voices become more knowledgeable about journalistic
decision-making. Contacting outside experts and
seeking advice is a sign of strength, not weakness.
- Consider ethical decision-making skills
when interviewing, hiring, evaluating, and promoting
people. Consider it an
essential competency; measure it and reward
it as you would other talents. Cultures are defined by
what they reward and celebrate. They are defined by
the stories they tell about themselves, their
successes, their failures.
- Help all staff members understand the
importance of sharing ethical decision-making with the
people they serve; explain coverage decisions
in publications and newscasts; respond to those who
contact them with concerns.
- Remember that written codes of conduct,
ethics or practice tell employees what the
organization stands for (or won't stand for), but the
primary influence on the staff is you, the leader.
Your works and deeds set the standards for
your team. They watch you and listen to you for the
real story of what matters.
As you see, it does come back to you, the leader. You
set the standards. But you can't do it alone. Build the
standards into your culture. Then it becomes not just
"your way" but an organizational way of
life.