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Reuters news operations are based on the company's Trust Principles which stipulate that the integrity, independence and freedom from bias of Reuters must be upheld at all times.

Reuters has strict policies in place to ensure adherence to these principles. We are committed to accurate and balanced reporting. Errors of fact are always promptly corrected and clearly published.

Reuters is the largest international multi-media news agency, reporting extensively from around the world on topics ranging from financial markets to general and political news.

Some Reuters coverage, including pictures and video, is of wars or conflicts during which all sides are actively promoting their positions and arguments.

We are committed to reporting the facts and in all situations avoid the use of emotive terms. The only exception is when we are quoting someone directly or in indirect speech. We aim to report objectively actions, identity and background and pay particular attention to all our coverage in extremely sensitive regions.

We do not take sides and attempt to reflect in our stories, pictures and video the views of all sides. We are not in the business of glorifying one side or another or of disseminating propaganda. Reuters journalists do not offer their own opinions or views.

The world relies on Reuters journalists to provide accurate, clearly sourced accounts of events as they occur, wherever they occur, so that individuals, organisations and governments can make their own decisions based on the facts.

Feedback

We receive many hundreds of e-mails each week and it is not possible to send individual replies. But we do welcome views on how we could improve our news coverage and all correspondence is read by a senior editor. In fact we often spot and correct errors faster with the help of sharp-eyed readers. Other e-mails have made us question and sometimes change the way we describe people, countries, concepts and controversies.